EMBRACING ARTIFICIAL INTELLIGENCE CHALLENGES FOR PUBLIC SECTOR ORGANIZATIONS IN PAKISTAN

Abstract

Public sector organizations are adopting Artificial Intelligence to gain efficiency, improve service quality and enhance policy-making capabilities. However, the growth of technology adoption in Pakistan’s public sector organisations is slow because of several challenges the country faces. This paper focuses on the challenges that Pakistan’s public sector organisations face in implementing AI and aims to highlight the initiatives in light of "Vision 2025," and "Digital Pakistan Policy 2018." In a nutshell, technological challenges like cost, budgets, technology adoption, research and development, cost-benefit analysis, collaborations, bureaucratic structures, and ICT readiness are the issues that are faced by public sector organisations. Policy-making in digitalisation and overcoming the adoption challenge is a big challenge for public sector organizations. This paper has identified some of the challenges in public sector organisations where further research and policy-making can help overcome challenges for public offices in the future.